Refund and Exchange Policy

This Refund and Exchange Policy applies to all purchases made from FlowPipe ("theflowpipe.com").

Refunds

We offer a full refund on all items returned within 30 days of purchase, provided that the items are unused and in their original packaging. To initiate a return, please contact us at [email address] and provide your order number. We will then provide you with instructions on how to return your item. Once we receive your returned item and inspect it, we will process your refund. Refunds are typically processed within 7 business days.

Exchanges

We offer exchanges on all items returned within 30 days of purchase, provided that the items are unused and in their original packaging. To initiate an exchange, please contact us at [email address] and provide your order number and the item you would like to exchange for. We will then provide you with instructions on how to return your item. Once we receive your returned item and inspect it, we will ship out your replacement item.

Exceptions

The following items are not eligible for refunds or exchanges:

• Sale items
• Personalized items

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@theflowpipe.com.

Shipping

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund and Exchange Policy, please contact us at sales@theflowpipe.com.

Additional Information

We recommend that you use a trackable shipping service or purchase shipping insurance when returning your item. We are not responsible for lost or damaged returns.

Please note that we may update this Refund and Exchange Policy from time to time. If we make any significant changes, we will notify you by posting a notice on our Site.

Need help?

Contact us at sales@theflowpipe.com for questions related to refunds and returns.